Frequently Asked Questions (FAQs)
👗 PRODUCT & ORDERING
1. Q: What type of products does Queensuits.com offer?
A: We specialize in premium ethnic wear for women, including Anarkalis, sarees, lehengas, gowns, and designer kurtis — all crafted with elegance and tradition in mind.
2. Q: How do I place an order on Queensuits.com?
A: Simply browse the product categories, select your preferred item and size, add it to your cart, and proceed to checkout using our secure payment gateway.
3. Q: Are the colors of the products exactly as shown on the website?
A: We try our best to display accurate colors, but minor variations may occur due to screen settings and lighting during photography.
🚚 SHIPPING & DELIVERY
4. Q: Do you offer international shipping?
A: At the moment, we deliver only within India. We are working on expanding our shipping services internationally soon.
5. Q: How long does delivery take?
A: Orders are usually shipped within 2–4 working days and delivered within 5–8 working days, depending on your location.
6. Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log in to your account to view order status.
🔄 RETURNS & EXCHANGES
7. Q: What is your return policy?
A: You can return your order within 7 days of delivery if the item is unused, unwashed, and in its original packaging. Read our Return Policy for details.
8. Q: How do I initiate a return?
A: To initiate a return, email us at support@queensuits.com with your order ID and reason for return. Our team will assist you promptly.
9. Q: Are there any items that cannot be returned?
A: Customized, altered, or final sale items are not eligible for returns.
💳 PAYMENTS & SECURITY
10. Q: What payment methods are accepted?
A: We accept all major debit/credit cards, UPI, Net Banking, and wallets through our secure payment gateway.
11. Q: Is it safe to shop on Queensuits.com?
A: Absolutely. Our website uses SSL encryption to ensure your data is secure. Payments are processed via trusted and secure partners.
12. Q: Can I pay via Cash on Delivery (COD)?
A: Yes! We offering COD.
📞 CUSTOMER SUPPORT & POLICIES
13. Q: How can I contact Queensuits customer support?
A: You can reach us at support@queensuits.com or call us at +91 9081874995 between 10 AM – 6 PM (Mon–Sat).
14. Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 24 hours of placing it by emailing us. Once shipped, cancellation is not possible.
15. Q: Where is Queensuits located?
A: Our office is located at Rajhans Fabrizo Textile Market, BRTS Rd, near Polaris Textile City, Magob, Surat, Gujarat 395010.